Information Management for Professionals
Specialists in document production and management solutions, Ascertus offer a full range of professional services and software solutions, which allow professional knowledge workers across all sectors to demonstrate and justify their value to their company, effectively manage their costs, mitigate their risks, and enhance their efficiency and productivity.
London, U.K., 12 October 2017 - Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has appointed Chris Thomas as Technical Support Manager across the company’s product portfolio. With this appointment, Ascertus has bolstered its Support organisation to further enhance the delivery and quality of services, which forms a fundamental part of the company’s offering to customers.
Chris joins Ascertus from Mitratech, where he was a Project Manager, delivering Enterprise Content Management (ECM) and Policy Management solutions to large financial institutions. He has held IT operations, support and consulting positions at large UK-based law firms, Freshfields Bruckhaus Deringer and Kennedys Law; as well as in corporates, such as P&O Maritime and Euler Hermes. He also previously worked for another iManage partner, so already has extensive knowledge and experience of the products Ascertus sells and supports, including iManage Work. He has a unique perspective into what clients expect of their support partner.
“We are very mindful that without top quality support, even the best and most proven solutions can fail,” said Roy Russell, CEO of Ascertus Limited. “Support sits at the heart of our organisation and regardless of customer budget or size, we endeavour to give each and every one of our clients the same attention and quality of service. This has been recognised in the two most recent, independent iManage customer satisfaction surveys where Ascertus was rated the top iManage Support Partner in the UK. Chris brings with him a wealth of experience, which we will utilise to ensure that as we continue to grow, our quality of delivery remains high.”
“Ascertus’ reputation for providing excellent support precedes it, and I’m delighted to join such a high performing team,” commented, Chris Thomas, Technical Support Manager at Ascertus Limited. “I’m looking forward to further developing the proactive and caring Ascertus support team; and to ensuring that we continuously enhance the quality of service that Ascertus provides to its customers.”
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.
Nikec Solutions and Ascertus Limited have entered into a collaborative partnership that will see Ascertus promoting and reselling Nikec’s flagship extranet and collaboration solution, Nikec Hub.
Damian Jeal, Managing Director of Nikec Solutions commented, “We are very excited about this relationship and see Ascertus as a key partner in the continued growth of Nikec Hub. Ascertus is well proven in the corporate legal department market but is now rapidly emerging in the law firm market as a leading legal software solution provider with the reputation to deliver a high-quality service.”
Nikec Hub provides an affordable, secure, collaborative place to share files, information, project timelines, resources and knowledge, increasing client engagement and enhancing business efficiency. The user friendly and intuitive interface lets users create their own client facing Hub’s in a few simple steps allowing them to securely share all required documents and matter management information quickly and efficiently. Nikec Hub provides ‘out of the box’ comprehensive integrations with the market leading practice management and document management systems allowing firms to effortlessly synchronise data bi-directionally.
“We have been observing the rapid evolution of Nikec Hub closely over the last couple of years and have been impressed with their responsiveness to market and quality of delivery. This characterises the type of performance we demand from the software vendors we partner with and, likewise, our clients demand of us,” said Roy Russell, Managing Director of Ascertus Limited. “We see Nikec Hub as a perfect fit in our portfolio to provide our clients, of all budgets and sizes, the perfect collaborative environment to achieve competitive advantage, differentiation of service, and higher customer satisfaction.”
Nikec Hub has been chosen as the preferred extranet solution by many firms across the globe since its launch in 2015. As demands from firms’ clients for matter management information and access to documents continues to grow, more firms are responding by selecting Nikec Hub as the feature rich yet value for money solution.
About Nikec SolutionsNikec Solutions are a trusted advisor to many global law firms with extensive international experience and offices globally. We advise businesses on a multitude of solutions many of which we develop ourselves, such as Nikec Hub, our flagship collaboration and extranet solution. Our software is developed with the user in mind, keeping the look and feel simple yet functional, to allow easy adoption.
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com
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