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Ascertus Bolsters Customer Support Organisation with Appointment of Technical Support Manager

Thursday, October 12, 2017

London, U.K., 12 October 2017 - Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has appointed Chris Thomas as Technical Support Manager across the company’s product portfolio. With this appointment, Ascertus has bolstered its Support organisation to further enhance the delivery and quality of services, which forms a fundamental part of the company’s offering to customers.

Chris joins Ascertus from Mitratech, where he was a Project Manager, delivering Enterprise Content Management (ECM) and Policy Management solutions to large financial institutions. He has held IT operations, support and consulting positions at large UK-based law firms, Freshfields Bruckhaus Deringer and Kennedys Law; as well as in corporates, such as P&O Maritime and Euler Hermes. He also previously worked for another iManage partner, so already has extensive knowledge and experience of the products Ascertus sells and supports, including iManage Work. He has a unique perspective into what clients expect of their support partner.

“We are very mindful that without top quality support, even the best and most proven solutions can fail,” said Roy Russell, CEO of Ascertus Limited. “Support sits at the heart of our organisation and regardless of customer budget or size, we endeavour to give each and every one of our clients the same attention and quality of service. This has been recognised in the two most recent, independent iManage customer satisfaction surveys where Ascertus was rated the top iManage Support Partner in the UK. Chris brings with him a wealth of experience, which we will utilise to ensure that as we continue to grow, our quality of delivery remains high.”

“Ascertus’ reputation for providing excellent support precedes it, and I’m delighted to join such a high performing team,” commented, Chris Thomas, Technical Support Manager at Ascertus Limited. “I’m looking forward to further developing the proactive and caring Ascertus support team; and to ensuring that we continuously enhance the quality of service that Ascertus provides to its customers.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.

Media contact:

TagusPR

Vidushi Patel

+44 07958474632

Wednesday, September 13, 2017

New Collaboration between Nikec Solutions and Ascertus Limited

Nikec Solutions and Ascertus Limited have entered into a collaborative partnership that will see Ascertus promoting and reselling Nikec’s flagship extranet and collaboration solution, Nikec Hub.

Damian Jeal, Managing Director of Nikec Solutions commented, “We are very excited about this relationship and see Ascertus as a key partner in the continued growth of Nikec Hub. Ascertus is well proven in the corporate legal department market but is now rapidly emerging in the law firm market as a leading legal software solution provider with the reputation to deliver a high-quality service.”

Nikec Hub provides an affordable, secure, collaborative place to share files, information, project timelines, resources and knowledge, increasing client engagement and enhancing business efficiency. The user friendly and intuitive interface lets users create their own client facing Hub’s in a few simple steps allowing them to securely share all required documents and matter management information quickly and efficiently. Nikec Hub provides ‘out of the box’ comprehensive integrations with the market leading practice management and document management systems allowing firms to effortlessly synchronise data bi-directionally.

“We have been observing the rapid evolution of Nikec Hub closely over the last couple of years and have been impressed with their responsiveness to market and quality of delivery. This characterises the type of performance we demand from the software vendors we partner with and, likewise, our clients demand of us,” said Roy Russell, Managing Director of Ascertus Limited. “We see Nikec Hub as a perfect fit in our portfolio to provide our clients, of all budgets and sizes, the perfect collaborative environment to achieve competitive advantage, differentiation of service, and higher customer satisfaction.”

Nikec Hub has been chosen as the preferred extranet solution by many firms across the globe since its launch in 2015. As demands from firms’ clients for matter management information and access to documents continues to grow, more firms are responding by selecting Nikec Hub as the feature rich yet value for money solution.

About Nikec Solutions

Nikec Solutions are a trusted advisor to many global law firms with extensive international experience and offices globally. We advise businesses on a multitude of solutions many of which we develop ourselves, such as Nikec Hub, our flagship collaboration and extranet solution. Our software is developed with the user in mind, keeping the look and feel simple yet functional, to allow easy adoption.

For more information visit and follow us on Twitter.

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com

Follow Ascertus on Twitter and LinkedIn.

For Further information please contact:

info@nikecsolutions.com

contactus@ascertus.com

Monday, November 13, 2017

RadcliffesLeBrasseur Awards iManage Work Support Contract to Ascertus

Ascertus to upgrade RadcliffesLeBrasseur to iManage Work 10 in 2018

London, U.K., 13 November 2017 - Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has won the contract to provide iManage Work Product Management system support services for RadcliffesLeBrasseur. Additionally, this UK-based law firm, which provides business, regulatory, not-for-profit and private legal advice; is planning for Ascertus to upgrade the firm to iManage Work 10, the latest version of this next generation of email and document management system.

Presently, there are 160 users of iManage Work across RadcliffesLeBrasseur’s three offices in London, Leeds and Cardiff. Once transitioned to iManage Work 10, users will be able to take advantage of the improved mobility and security-related functionality offered by the solution.

Following the termination of RadcliffesLeBrasseur’s previous support agent from the iManage Partner Programme earlier this year, the firm was extremely diligent about finding a replacement. RadcliffesLeBrasseur selected Ascertus, after a rigorous tender process, for its customer-focussed approach, company ethos, consultancy-led attitude and willingness to work with other solution providers to meet the technology needs of the firm.

Simon Gatward, Head of IT at RadcliffesLeBrasseur, explained, “Very early on in our interaction with Ascertus, we concluded that they are all about customer service and aren’t chasing the money as many other service providers do. They completely engaged with us to understand our needs.

“For instance, rather than conduct the Health Check of our IT remotely – which is what technology vendors typically do – an Ascertus engineer was stationed in our office to conduct the activity. Additionally, they are able to provide ‘wrap-around’ solutions and advice on the best approach to technology. This capability will be valuable to us for the long-term.”

In the latest survey conducted independently by iManage, Ascertus was voted the number one by customers for the quality of its support services in the UK.

Recently, Ascertus strengthened its customer support organisation with the appointment of a Technical Support Manager with responsibility across the company’s product portfolio. Responsibility, responsiveness and reliability underscore the support offering at Ascertus. Support is also a core part of the account management function at the company. Its London-based support desk comprises highly experienced and technically sound engineers, all of whom have previously worked either within law firm IT departments or in professional services firms providing support to law firms. They understand the pressures that knowledge workers face, are excellent at problem solving and proficient in inter-personal communications.

“Good support underpins the success of any technology in an organisation,” said Roy Russell, CEO of Ascertus Limited. “We are mindful of this and so are continuously raising the bar for what constitutes a good quality support service. This approach is winning us business as many service providers today tend to focus on implementation with support often viewed as an aside.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.

Media contact:

TagusPR

Vidushi Patel

+44 07958474632