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Next Generation Cloud-based Email and Document Management System Implemented by Ascertus Limited at Merz North America, Inc

Thursday, April 20, 2017

London, U.K., 20 April 2017 – The legal department at Merz North America, Inc., the Raleigh, NC based US subsidiary of an international pharmaceutical company, has gone live on a cloud-based version of iManage Work Product Management, the next generation email and document management system, supplied and implemented by Ascertus Limited.

. Ascertus provides document and information lifecycle management solutions to corporate legal departments and law firms. The Merz legal department, located in the company’s North American headquarters in Raleigh, North Carolina, should benefit from increased efficiency and productivity gains as a result of adopting these email and document management processes.

“We have a great deal of experience in implementing iManage Work in legal departments, as well as other corporate functions, and so have a good understanding of their requirements from both a user perspective and the technical standpoint,” said Roy Russell, CEO of Ascertus Limited. “It has been a pleasure working with Merz and we look forward to a long and mutually rewarding partnership with the company.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms and corporate legal departments. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com


Media contact:

TagusPR

Vidushi Patel

+44 07958474632

Wednesday, April 19, 2017

NautaDutilh N.V. Selects Ascertus Limited for iManage Work Support and Maintenance

Ascertus to assist NautaDutilh in modernising working environment with upgrade to latest version of iManage Work Product Management System

London, U.K., 19 April 2017

– NautaDutilh N.V., the Benelux-based law firm, has awarded the contract for support and maintenance of the iManage Work Product Management system, the next generation of email and document management system, to Ascertus Limited.

. Ascertus provides document and information lifecycle management solutions to law firms and corporate legal departments. Ascertus will play a key role in enabling the firm to modernise its working environment, including facilitating a move to the Windows 10 operating system and Microsoft Office 2016 productivity suite; and an upgrade to the latest version of iManage Work. iManage Work is used by 900 users across the firm’s six offices including Amsterdam, Brussels, London, Luxembourg, New York and Rotterdam.

With Tikit suspending support of iManage Work from later this year, NautaDutilh chose Ascertus over other iManage Work document management system technology vendors for its proactive, problem-solving-led attitude; and a traditional engineering-level proficiency of skillset and expertise.

“Ascertus displayed great eagerness to understand our requirements and suggest approaches that would solve our problems,” elaborated Jurian Hermeler, ICT Director at NautaDutilh N.V. “Executives from the CEO downwards were involved in discussions with us, which gave us good insight into the company’s cultural attitude towards delivery of support services. We believe we will be ‘an important’ customer for the company. This is our number one KPI.”

Good quality support, underpinned by a responsive and proactive service, is a fundamental part of account management at Ascertus. The company routinely undertakes annual system health checks to prevent technology-related issues from occurring in customer organisations. Its London-based support desk comprises highly experienced and technically sound engineers, all of whom have previously worked either within law firm IT departments or in professional services firms providing support to law firms. They understand the pressures that knowledge workers face, are excellent at problem solving and proficient in inter-personal communications.

“Our attitude to support and customer care is widely earning us the reputation of a ‘trusted advisor’ in the industry, which is helping us expand our regional footprint,” said Roy Russell, CEO of Ascertus Limited. “Today, we are seeing a lot of interest for our support and maintenance services from organisations in mainland Europe, for instance. We are delighted to be working with NautaDutilh, this is a partnership of like-minded organisations.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms and corporate legal departments. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com


Media contact:

TagusPR

Vidushi Patel

+44 07958474632

Wednesday, May 3, 2017

Danish Law Firm Lundgrens Awards iManage Work Support and Maintenance to Ascertus Limited

Ascertus’ reputation for delivering superior support services is gaining momentum in the European market

London, U.K., 03 May 2017 – Lundgrens, the Denmark-based commercial law firm, has selected Ascertus Limited as its vendor of choice for support and maintenance of the iManage Work Product Management system, the next generation of email and document management systems. Ascertus provides document and information lifecycle management solutions to law firms and corporate legal departments. Lundgrens is a limited liability partnership with 31 partners and associated partners, including 27 shareholders and support staff across various business functions; all of who rely on iManage Work.

Lundgrens will benefit from a proactive approach to support service delivery and regular health checks, ensuring that technology-related issues are pre-empted in a timely manner to mitigate potential disruption to the organisation. Ascertus will also enable Lundgrens to migrate to the Windows 10 operating system and Microsoft Office 2016 productivity suite, in preparation for the firm’s upgrade to the current version of iManage Work.

Lundgrens selected Ascertus post an exhaustive investigation into the offerings of vendors providing iManage Work support in the market. The firm selected Ascertus for its proactive focus on support, which underpins every aspect of the company’s operations.

“Ascertus clearly stood out for its professional attitude towards customer communication,” explained Nikolaj Clausen, CTO at Lundgrens. “Also, unlike many organisations, the company lays equal emphasis on providing support services and delivering technology implementations. This approach clinched the deal for us.”

Account management will form a key part of Ascertus’ support services to Lundgrens, delivered by staff who are skilled in inter-personal communications. Aside from the annual health checks, the Ascertus and Lundgrens teams will meet on a monthly basis to review the status of the technology and look for ways to enable the firm to gain the most benefit from iManage Work.

“We are gathering momentum in Europe, especially among law firms, who are crying out for a partnership-led approach to business with technology vendors,” commented Roy Russell, CEO of Ascertus Limited. “Support is not something that we ‘tag on’ to our core offering. Rather a support-led approach to business is engrained in our culture and operations. This sets us apart in the industry.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms and corporate legal departments. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com


Media contact:

TagusPR

Vidushi Patel

+44 07958474632