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Ascertus Strengthens Account Management with New Senior Appointment

Wednesday, December 6, 2017

London, U.K., 06 December 2017 - Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has appointed Karen Hogan as Senior Account Manager to support the function across the company’s corporate legal customer base. This appointment further bolsters the account management function; enhancing the focus, attention and importance that Ascertus places on customer service and care.

Taking on the role of relationship manager, Hogan is responsible for ensuring that all projects meet the high standards of quality across the life of projects at customer sites. She is also working with customers to ensure that they achieve the best possible return on their investment from the solutions that Ascertus provides to them. Often this means helping customer organisations widen the deployment of the document and email management and related solutions across other business functions and departments. It also includes helping them to understand the options and benefits of adopting or moving applications to a Cloud environment.

“Karen brings with her a huge amount of varied experience in the legal industry and even has existing relationships with a number of our customers and partners. She is a great fit for the business,” Roy Russell, CEO of Ascertus Limited, said. “As we continue to expand our business offering across the EMEA region, Karen’s extensive international experience will be very valuable to the company.”

Hogan has over 20 years of international experience in the enterprise software industry, including the UK, Europe, the US and Australia. She has delivered in project management, account management and sales and business development roles, holding positions in organisations such as Hummingbird and Recommind (both now part of OpenText) and Ochresoft, to name a few.

“It is wonderful to come back to the legal industry where I ‘cut my teeth’, so to speak, at the start of my career,” Karen Hogan, Senior Account Manager at Ascertus Limited. “Ascertus has a fantastic client base, and an excellent reputation in the market – both for exceptional customer service as well as for being a great place to work. I’m delighted to be part of the team and look forward to working with clients to help them realise the most benefit from their solutions.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.

Media contact:

TagusPR

Vidushi Patel

+44 07958474632

Monday, November 13, 2017

RadcliffesLeBrasseur Awards iManage Work Support Contract to Ascertus

Ascertus to upgrade RadcliffesLeBrasseur to iManage Work 10 in 2018

London, U.K., 13 November 2017 - Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has won the contract to provide iManage Work Product Management system support services for RadcliffesLeBrasseur. Additionally, this UK-based law firm, which provides business, regulatory, not-for-profit and private legal advice; is planning for Ascertus to upgrade the firm to iManage Work 10, the latest version of this next generation of email and document management system.

Presently, there are 160 users of iManage Work across RadcliffesLeBrasseur’s three offices in London, Leeds and Cardiff. Once transitioned to iManage Work 10, users will be able to take advantage of the improved mobility and security-related functionality offered by the solution.

Following the termination of RadcliffesLeBrasseur’s previous support agent from the iManage Partner Programme earlier this year, the firm was extremely diligent about finding a replacement. RadcliffesLeBrasseur selected Ascertus, after a rigorous tender process, for its customer-focussed approach, company ethos, consultancy-led attitude and willingness to work with other solution providers to meet the technology needs of the firm.

Simon Gatward, Head of IT at RadcliffesLeBrasseur, explained, “Very early on in our interaction with Ascertus, we concluded that they are all about customer service and aren’t chasing the money as many other service providers do. They completely engaged with us to understand our needs.

“For instance, rather than conduct the Health Check of our IT remotely – which is what technology vendors typically do – an Ascertus engineer was stationed in our office to conduct the activity. Additionally, they are able to provide ‘wrap-around’ solutions and advice on the best approach to technology. This capability will be valuable to us for the long-term.”

In the latest survey conducted independently by iManage, Ascertus was voted the number one by customers for the quality of its support services in the UK.

Recently, Ascertus strengthened its customer support organisation with the appointment of a Technical Support Manager with responsibility across the company’s product portfolio. Responsibility, responsiveness and reliability underscore the support offering at Ascertus. Support is also a core part of the account management function at the company. Its London-based support desk comprises highly experienced and technically sound engineers, all of whom have previously worked either within law firm IT departments or in professional services firms providing support to law firms. They understand the pressures that knowledge workers face, are excellent at problem solving and proficient in inter-personal communications.

“Good support underpins the success of any technology in an organisation,” said Roy Russell, CEO of Ascertus Limited. “We are mindful of this and so are continuously raising the bar for what constitutes a good quality support service. This approach is winning us business as many service providers today tend to focus on implementation with support often viewed as an aside.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.

Media contact:

TagusPR

Vidushi Patel

+44 07958474632

Tuesday, December 12, 2017

EzeScan Appoints Ascertus Limited as Reseller to Grow Presence in the UK

London, U.K., 12 December 2017 – Outback Imaging UK Ltd, a provider of document capture and scanning solutions under the brand EzeScan, has appointed Ascertus Limited as a reseller covering the UK and the wider EMEA territory. Ascertus has been selected for the company’s proven track record, technical expertise, understanding of the legal marketplace and organisational fit with EzeScan’s approach to business. Ascertus is a reseller and professional services provider of document and information lifecycle management solutions to law firms and corporate legal departments.

Bob Gristock, Channel Sales and Key Accounts at EzeScan, elaborated, “Our company vision is to be the leader in document capture and recognition solutions worldwide. To this end, we work with a number of leading global providers of document and content management solutions providers, including iManage. Simultaneously, we partner with organisations in the channel who are frontrunners in their field. With Ascertus successfully delivering and managing some of the largest iMange Work installations at customer sites in the UK, it makes business sense for us to partner with them in this market. Also, Ascertus is a great organisational fit in terms of our company ethos and approach to service delivery.”

EzeScan provides advanced capture software for document management solutions globally. The EzeScan capture solutions offer time effective ways to batch process documents, forms, invoices and emails to address even the most advanced paper scanning requirements.

“We take a problem-solving approach to the projects we deliver and so our focus is always on the ‘solution’, not the products,” Roy Russell, CEO of Ascertus Limited said, explaining the company’s reason for entering into this partnership. “Therefore, we are constantly looking for new complementary technologies across the document management lifecycle and EzeScan fills the gap in our portfolio for document capture and scanning. It is a proven cost-effective solution and we are already working on projects together. We look forward to a long and mutually beneficial partnership.”

Ascertus partners with a number of software vendors who provide complementary solutions across the email and document management process lifecycle – including for document automation, task management, optical character recognition, PDF generation, document comparison, template management, digital signature – as well as for ebilling and legal spend management.

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com Follow Ascertus on Twitter and LinkedIn.

Media contact:

TagusPR

Vidushi Patel

+44 07958474632