Ascertus featured in Modern Law Magazine "Trends in Tech by Roy Russell (p57)"

Friday, February 3, 2017

Ascertus featured in Modern Law Magazine "2017 Trends in Tech Predictions by Roy Russell (p57)"

Roy’s predictions for 2017 in Modern Law Magazine (p57)

online article here

Monday, January 23, 2017

Ascertus Case Study: Eurotunnel Group Limited

Eurotunnel’s Legal Department Makes Productivity and Efficiency Gains with iManage Work Delivered by Ascertus Limited

Ascertus overcomes technical challenges to deliver a successful implementation

Eurotunnel is part of Groupe Eurotunnel and operates the Channel Tunnel, which is a vital connection between the UK and Europe for industry, tourism and culture and generates over £90 billion of trade every year. In 2015 Eurotunnel Le Shuttle transported more than 2.5 million passenger vehicles and almost 1.5 million trucks between the UK and France.

The Group’s Legal Department includes bi-national teams based in France and England. The Department’s remit is broad including activities related to commercial contracts and advice, procurement of goods and services, supply of rail services, legal risk, competition, compliance and staff matters.

The problem

The Legal Department was a long-time user of a case management solution, which also doubled up as its document management system. “The functions of our department are split between the UK and France and the legal teams in both jurisdictions share and work on matters together. In our Department, no two days are the same, given the scope and breadth of legal work we do,” explained Mike Murphy, Senior Legal Adviser at Eurotunnel.

To meet its evolved requirements, the Department recognised the need for a best-of-breed document management system; and undertook a fact-finding exercise, both internally to identify the organisation’s requirements as well as externally to create a short-list of solution options available on the market.

The solution and implementation

It soon became evident to the Department that email management functionality featured at the top of the wish list. “We identified file management and search functionalities as critical requirements. Also, we wanted a system that was close enough to the file management structure of our previous solution in terms of its basic usability, so that there wasn’t a huge change for users when moving to the new document management solution,” added Mike Murphy.

Following a meeting with Ascertus, the Department selected iManage Work for its Work Product Management system, the next step in the evolution of document and email management systems. Ascertus had clearly demonstrated the suitability of this solution for the Department’s needs.

The installation of iManage Work within the Eurotunnel environment presented some technical challenges to Ascertus, which the company worked hard to overcome. “We had some constraints emanating from Eurotunnel’s IT security policy,” explained Jon Wainwright, Sales and Marketing Director at Ascertus Limited. “The security policy prevented us from remotely accessing the organisation’s servers. So, we worked around it, implementing the solution via hosted sessions.”

Mike Murphy added, “While this impacted the speed of our implementation and required visits by the Ascertus team to France where Eurotunnel’s servers are hosted, Ascertus continued to support us to ensure that the installation and file migration process was successful for the Legal Department.”

Ascertus was mindful of the Department’s express wish of maintaining the incumbent solution’s file management structure in iManage Work. To this end, Ascertus carefully examined the metadata in the incumbent solution and correctly mapped it into iManage Work. Prior to the final migration, and to ensure that all the peculiarities and characteristics of the way data was stored previously within the old system were retained, Ascertus especially tailored its import tools to pre-empt issues.

One of the greatest challenges was to match documents to their corresponding metadata without using the previous solution’s interface, as the migration was undertaken as a batch process via hosted sessions. To this end, Ascertus used the old case management system’s metadata to simultaneously create workspaces within iManage Work and import the documents in question. This saved the Eurotunnel Legal Department the need to create the matters themselves before the documents were imported. The principal advantage of this approach was that users continued using the incumbent system right up until the final import. Ascertus imported approximately 295,000 documents in less than 24 hours with only 153 failures (i.e. 0.05% failure rate), which were subsequently processed separately.

Mike Murphy commented, “We did at times wonder if the approach would work, but it soon became apparent that the Ascertus team knew what they were doing. The most senior executives in the organisation were involved in the project to make sure that the technical challenges were dealt with quickly.”

The benefits

Across the offices in the UK and France, there are 12 users of the system who are benefiting from productivity and efficiency gains. The Department opens over 500 matters a year dealing with diverse matters arising from the tunnel, land, buildings and infrastructure that comprises the Channel tunnel rail link for purchasing, marketing, advertising, compliance and so on.

Users are able to search across emails and documents and receive prioritised results based on their individual search patterns. In fact, even scanned documents appear in the search results – in this case contentCrawler, a product developed by DocsCorp, another Ascertus partner, is closely integrated with iManage Work. It transparently applies an optical character recognition (OCR) process to scanned image files, which transforms them into searchable and re-usable texts.

Creating and saving documents, emails and other types of communications is straightforward. iManage Work fully integrates with Microsoft Office and Outlook. Users are able to create, edit, and save documents faster and more intuitively. They are also able to file, manage, search for and retrieve content all from within their email interface. The system automatically analyses email properties and content and then accurately files those emails to the relevant matter. Consequently, users have complete confidence that the emails and documents are saved in the right location.

Sharing of documents is simple. Users are able to share files as secure links directly from within Outlook. Where needed, security is layered onto files to maintain confidentiality of select documents too.

Mike Murphy concluded, “iManage Work saves us time in our day to day activities. It is quick, intuitive and offers excellent functionality.”

Thursday, March 2, 2017

Ascertus Limited Strengthens Account Management Team with Appointment of Antony Wells

London, U.K., 02 March 2017 Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has strengthened its account management team with the appointment of Antony Wells as Senior Account Manager.

Wells takes on the responsibility for managing Ascertus’ existing client base as well as helping expand the company’s customer footprint in EMEA. He is already well-versed with the technologies that Ascertus offers including iManage, DocsCorp, HotDocs, DocuSign and Prosperware.

“Superior client care via strong account management, solid relationships and proactive support is core to our business strategy,” said Roy Russell, CEO of Ascertus Limited. “It’s the reason we’re seen as a robust and viable alternative to traditional document management and support services providers in the industry; and have earned the reputation of a ‘trusted advisor’. We are committed to providing the best possible solutions and support services to the law firm segment of the legal market and Antony’s appointment is another step in this direction. Antony is a perfect fit for both Ascertus and our customers, given his background.”

With experience in the legal and professional services industry for over a decade, Wells brings with him a wealth of expertise in the document and information management technology space. Prior to Ascertus, Wells was Senior Account Manager at DocsCorp and is keen to continue representing their products, albeit as a reseller partner.

“The company’s approach to proactive support and relationship building is truly exceptional in the industry,” commented Antony Wells, Senior Account Manager at Ascertus Limited. “I’m looking forward to helping our customers optimise their investment in the solutions they deploy. I’m delighted to be at Ascertus.”

About Ascertus Limited

Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms and corporate legal departments. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit:

Media contact:


Vidushi Patel

+44 07958474632