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Support

It doesn’t matter how good the pre-sales, sales and implementation project teams were if the after sales support service doesn’t follow suit. In our experience providing a fast, effective, knowledgeable support mechanism is the key to a successful ongoing customer relationship. Ascertus has a broad range of technical expertise and a team of highly experienced support technicians who always try to exceed our clients expectations.

Support Summary
  • First point of contact for support for all the products and solutions we offer
  • Telephone Support managed by technicians based in the UK
  • Online customer call logging, escalation and review
  • Extended support available beyond normal working hours, upon request
  • Regular support and account management reviews
  • Bi-annual user group meetings
  • Access to knowledgebase included
  • Support package tailored to suit each customers requirements
  • Fully managed support service including software updates and the consultancy services required to carry out updates (hosted and on premise)
  • Server monitoring tools
  • Development services for integration projects, data imports/exports, data conversions and database amalgamation.

Ascertus Limited employs a large team of consultants and support personnel which between them has over one hundred man years of iManage Work (WorkSite) experience. Our technical consultants have been responsible for supporting and implementing some of the world’s largest iManage Work (WorkSite) projects and have a deep technical understanding of how to get the most out of the system.

Please feel free to get in contact should your current support contract be up for renewal or you wish to consider an alternative iManage Work (WorkSite) support provider. Our rates are competitive and the service we offer is exceptional.

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