Implementing iManage document management software is a game-changer for organisations, but its true potential is only unlocked when employees fully embrace it. When everyone in your organisation uses iManage consistently, it transforms how your business operates—improving efficiency, ensuring security and compliance, and fostering better collaboration. In this blog post, we’ll explore how to secure employee buy-in for iManage to ensure successful implementation with strategies to encourage widespread adoption.
The technology adoption lifecycle is a model that describes the stages individuals and organisations go through when integrating new technology. It includes innovators, early adopters, early majority, late majority, and laggards, each group representing a different approach and speed to adopting new tech. Understanding this lifecycle helps businesses tailor their strategies to effectively reach and support each segment, ensuring smoother adoption and maximizing the technology's impact.
If employees don’t adopt iManage after its implementation, the business risks not seeing the expected return on investment, resulting in wasted resources. Inefficient, outdated processes will persist, negating the benefits of streamlined document management and enhanced collaboration. Security and compliance issues may arise as sensitive information could be handled insecurely, increasing the risk of data breaches and regulatory violations. Inconsistent document management can lead to errors and lost information, impacting productivity and client service. In short, poor adoption undermines the core goals of implementing iManage, stifling potential operational improvements.
77% of organisations believe that inadequate digital skills are a key hurdle in their digital adoption efforts.
(International Data Corporation)
Encouraging employee adoption of new software like iManage mitigates the risks highlighted above. It involves a strategic approach that addresses training, communication, support, and engagement.
Here are some of the best ways to promote successful adoption:
Comprehensive training programs: DMS Training is an ongoing process and should be continuous rather than a one-and done event after initial deployment. Tailored training sessions that are specific to the organisation as well as the different learning styles of employees are essential for user adoption. Find out about the Ascertus Training and Adoption services at our iManage Training Page.
Clear communication of benefits: Employees need to understand how the new software will improve their daily tasks and overall productivity. Communicating change should be an opportunity not a chore.
Involve key employees early: Their input can provide valuable insights, and their early involvement can help build advocates for the software within different departments.
Ongoing support: Ensure there is continuous support available through software provides and an IT team that can assist with troubleshooting and questions. Ascertus can be your support partner and offer ongoing guidance.
Create a positive culture around change: The lack of effective communication is one of the top complaints from users when organisations implement change. A positive attitude towards change should be fostered by celebrating small wins and recognising employees who quickly adapt to the new system.
Set clear expectations and goals: Work with your project manager and ask them all the right questions to define clear adoption goals and expectations. Track progress and provide feedback to employees, helping them understand how their use of the software contributes to broader business objectives.
Ensure management buy-In: Leadership should actively use and endorse the software. When employees see their managers using the new system, they are more likely to follow suit.
Solicit and act on feedback: Regularly seek feedback from employees about their experiences with the software and make necessary adjustments based on their input. This shows that their opinions are valued and that the organization is committed to continuous improvement.
These strategies can significantly increase the likelihood of successful software adoption, however it is important to be aware of the fact that one size doesn’t always fit all. User expectations evolved, prompting the need for a segmented approach to technology adoption. It's essential to consider the distinct needs of different practice and business areas and individual skill sets, particularly in remote work settings. Providing extra support for less tech-savvy employees is crucial, especially as remote work becomes more prevalent.
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FAQs
Software adoption involves integrating and using a new software solution within existing workflows or systems. It includes acceptance, and proficiency to achieve specific goals. Successful adoption requires understanding the software's benefits, addressing resistance, and overcoming barriers. Ultimately, it enhances productivity, efficiency, and outcomes.
A software adoption strategy is a plan to successfully integrate and use new software within an organisation. It involves assessing needs, selecting suitable software, preparing infrastructure, and providing user training and support. The strategy addresses resistance, engages stakeholders, and includes monitoring and feedback mechanisms. Clear timelines, communication plans, and success metrics ensure effective software use, enhancing productivity and efficiency.
Implementation is the technical process of installing and configuring new software, ensuring it works within the existing infrastructure. Adoption focuses on the human aspect, ensuring users understand, accept, and effectively use the software. While implementation makes the software available, adoption ensures it is embraced and utilized to achieve organizational goals.